# I am using the Angelbix ID from the bottom of the device bjt it is not being accepted

**URL:** <https://community.angelcam.com/t/i-am-using-the-angelbix-id-from-the-bottom-of-the-device-bjt-it-is-not-being-accepted/460>\
**Category:** Connecting cameras\
**Created:** [June 28, 2020, 12:31pm UTC](https://community.angelcam.com/t/i-am-using-the-angelbix-id-from-the-bottom-of-the-device-bjt-it-is-not-being-accepted/460 "2020-06-28T12:31:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mel\_Burstein](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@Mel\_Burstein](https://community.angelcam.com/u/Mel_Burstein)\
**Post date:** [June 28, 2020, 12:31pm UTC](https://community.angelcam.com/t/i-am-using-the-angelbix-id-from-the-bottom-of-the-device-bjt-it-is-not-being-accepted/460/1 "2020-06-28T12:31:12Z")

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My Angekbox ID: **BuRsdxT7wi** is not being accepted. I’m trying to set up my cameras. My account is set up and I am able to connect up the screen that prompts me to enter the AngelBox ID; but when I click the SUBMIT button, it is rejected. My computer is a Macbook Pro (late 2019) running macOS \*Catalina).  
Can someone please help me?

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**Author:** ![Jindrich\_Svetnica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.angelcam.com/jindrich_svetnica/32/92_2.png) [@Jindrich\_Svetnica](https://community.angelcam.com/u/Jindrich_Svetnica)\
**Post date:** [July 8, 2020, 1:03pm UTC](https://community.angelcam.com/t/i-am-using-the-angelbix-id-from-the-bottom-of-the-device-bjt-it-is-not-being-accepted/460/2 "2020-07-08T13:03:32Z")

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Hi Mel,

Sorry for the late reply. Do you still have this issue?

Henry