# Tried contacting the support e-mail about the recent price changes, but received no answer **URL:** \ **Category:** Angelcam products & services\ **Created:** [May 6, 2021, 1:25pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562 "2021-05-06T13:25:22Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Yas\_Sin](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@Yas\_Sin](https://community.angelcam.com/u/Yas_Sin)\ **Post date:** [May 6, 2021, 1:25pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/1 "2021-05-06T13:25:22Z")
Hello, On saturday 24th of April, I have sent an e-mail to [support@angelcam.com](mailto:support@angelcam.com) about the recent price changes. There is literally no other contact option (no phone number, no online chat, no Intercom), so I had to send an e-mail. However, I haven’t received an answer yet. Is there any way to contact Angelcam through another way? Kind regards, ---
**Author:** ![Jindrich\_Svetnica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.angelcam.com/jindrich_svetnica/32/92_2.png) [@Jindrich\_Svetnica](https://community.angelcam.com/u/Jindrich_Svetnica)\ **Post date:** [May 7, 2021, 9:22am UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/2 "2021-05-07T09:22:59Z")
Hello Yas, we have replied to you, but you never replied back: [https://d.pr/i/cl13n6](https://d.pr/i/cl13n6) Kind Regards, Jindrich ---
**Author:** ![Yas\_Sin](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@Yas\_Sin](https://community.angelcam.com/u/Yas_Sin)\ **Post date:** [May 7, 2021, 12:21pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/3 "2021-05-07T12:21:46Z")
Hi Jindrich, First of all, thanks for the quick response! I didn’t see an e-mail notification of your response and I’m not sure where I can view your response to my question as shown in the screenshot. Thanks in advance! ---
**Author:** ![Jindrich\_Svetnica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.angelcam.com/jindrich_svetnica/32/92_2.png) [@Jindrich\_Svetnica](https://community.angelcam.com/u/Jindrich_Svetnica)\ **Post date:** [May 7, 2021, 1:55pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/4 "2021-05-07T13:55:10Z")
Hi Yas, I just reopened the case in our system. You should get an email with the thread history. Can you see it? Kind Regards, Jindrich ---
**Author:** ![Yas\_Sin](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@Yas\_Sin](https://community.angelcam.com/u/Yas_Sin)\ **Post date:** [May 8, 2021, 2:51pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/5 "2021-05-08T14:51:40Z")
Hi Jindrich, I still don’t see anything in my e-mail, except for the updates of this specific forum thread. Do you know the e-mail address that was used for the case? Perhaps I’ve accidently blocked that e-mail. Thanks in advance, Yas ---
**Author:** ![Jindrich\_Svetnica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.angelcam.com/jindrich_svetnica/32/92_2.png) [@Jindrich\_Svetnica](https://community.angelcam.com/u/Jindrich_Svetnica)\ **Post date:** [May 10, 2021, 11:28am UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/6 "2021-05-10T11:28:06Z")
Hi Yas, I can see this email address: yassin-469@live.nl. Is it the same you’re using now? Kind Regards, Jindrich ---
**Author:** ![Yas\_Sin](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@Yas\_Sin](https://community.angelcam.com/u/Yas_Sin)\ **Post date:** [May 11, 2021, 5:26pm UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/7 "2021-05-11T17:26:12Z")
Yes, but I don’t see anything in my mailbox… ---
**Author:** ![Petr\_Ocasek](https://sea2.discourse-cdn.com/flex016/user_avatar/community.angelcam.com/petr_ocasek/32/11_2.png) [@Petr\_Ocasek](https://community.angelcam.com/u/Petr_Ocasek)\ **Post date:** [May 12, 2021, 5:05am UTC](https://community.angelcam.com/t/tried-contacting-the-support-e-mail-about-the-recent-price-changes-but-received-no-answer/562/9 "2021-05-12T05:05:41Z")
Hello Yas, that’s strange. I see we had a conversation previously (3 years ago 🙂 and it worked 🤒 Several ideas: 1. Search your mailbox (even spam folder) for emails coming from @angelcam.com and @intercom.com domains. 2. Consider reaching us from a different email address. 3. Consider reaching us via Facebook Messenger (Click on “Message” button at [www.facebook.com/angelcamcom/](http://www.facebook.com/angelcamcom/)). Even direct messages sent via Twitter should work. Hope we will find the way! 🙂