Why Is My Camera Offline & How To Troubleshoot


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Network connectivity of a camera or video recording system can be lost at times due to various reasons. Below are some tips noting the more obvious sources of your equipment dropping its ability to stream to Angelcam.

Loss of network connection for standard devices

  1. ISP has recycled and changed your network external IP address. Check to ensure that the external IP address listed within your camera address is the same as your current address. You can use tools such as THIS to find out what your IPv4 address is.

  2. Your port forwarding rule is no longer valid or no longer exists. This may occur if a router is rebooted, loses power or is forced to a factory reset. It’s important to first ensure that the port rule still exists within your router configuration. If the port forwarding rule still exists the next check should be to ensure that the local IP address specified for the rule is still valid. For this you’ll need to discover the local IP address of your camera or VR device and ensure that it’s the same as what’s listed for your port forwarding rule. This usually happens to cameras which have IP addresses assigned by dhcp and someone either reboots the router or the camera gets disconnected for some longer period of time (1 day and more) which causes the default lease time to expire in most routers

  3. A network firewall setting has changed or the network firewall has been enabled. You can bypass the firewall completely in order to test or whitelist our provided public IP addresses, listed HERE.

  4. The device has simply lost power. Reboot your camera or VR system and check to see if it begins to stream once powered.

  5. At times the actual physical port, on the network router, can burn out and become disabled. Try connecting your IP camera or VR system to another available port on the router or switch.

  6. If your IP camera is connected via WiFi connection ensure that the device is within range of the wifi router. Another method of strengthening your wifi connection would be to acquire and use a wifi signal extender/reaper.

  7. When using DDNS it is important to ensure that the configuration also remains updated with your network changes. If you devices local IP is at any time updated or changed you’ll also need to update that address within your DDNS configuration.

  8. Connection loss can also occur due to faulty equipment between the router and your camera or VR system. Double check ethernet cables for damage.

Loss of network connection for Arrow devices

  1. The most common reason for losing network connection for your Arrow device is that a firewall or stricter network security has been implemented. In order to maintain a stable connection when using a network firewall please ensure that the public IPs listed HERE are whitelisted on your network.

  2. At times the actual physical port, on the network router, can burn out and become disabled. Try connecting your Angelbox or Angelcam-Ready camera to another available port on the router or switch.

  3. Connection loss can also occur due to faulty equipment between the Arrow device and your camera or VR system. Double check ethernet cables for damage whether between the Arrow device and router or router and camera.

Update or change of device password

  1. At times a piece of hardware, whether IP camera or VR system, will change back to default settings. A power loss or hard reset can cause this. Because of this the credentials are typically restored to the default or factory settings. When such occurs you can either input the default credentials into your Angelcam camera address or reset the hardware back to the previously set credentials.

Buggy camera firmware

  1. Low quality cameras or VR devices may not always have reliable firmware installed or available. Ensure that your device has the latest version of firmware installed.

  2. Minor changes to the camera or VR system encoding parameters may also help restore connectivity for faulty devices. Be sure to use a constant bitrate type and set it to a value which is at or under your available network upload speed. Adjustments to the i-frame interval may also be necessary.